Privacy Policy
Last Updated: Cctober 2, 2024
Introduction
Welcome to TheNeorenda Programme ("TheNeorenda," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.neorenda.com or use our services. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
Scope
This privacy policy applies to:
- Our website (www.neorenda.com)
- All products and services offered by TheNeorenda Programme
- Mobile applications (if applicable)
- Customer support channels
- Marketing communications
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Postal address
- Phone number
- Date of birth
- Financial information necessary for service provision
- Authentication credentials
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Device type and operating system
- Time zone setting
- Pages viewed
- Time spent on pages
- Navigation paths
- Technical information about your means of connection
Cookies and Tracking Technologies
We use various tracking technologies to improve your browsing experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing habits for targeted advertising
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.
How We Use Your Information
Primary Purposes
- Service Delivery
- Process and fulfill your requests
- Manage your account
- Provide customer support
- Process payments and transactions
- Communication
- Send important account notifications
- Respond to your inquiries
- Deliver requested information
- Send marketing communications (with consent)
- Service Improvement
- Analyze usage patterns
- Identify technical issues
- Develop new features
- Enhance user experience
Legal Basis for Processing
We process your information based on:
- Contract performance
- Legal obligations
- Legitimate business interests
- Your explicit consent
Data Protection and Security
Security Measures
We implement robust security measures including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
Data Retention
We retain your personal information for:
- The duration of our business relationship
- As required by law
- As needed for legitimate business purposes
Sharing Your Information
Third-Party Service Providers
We may share your information with trusted service providers who assist us with:
- Payment processing
- Cloud hosting
- Analytics
- Customer support
- Email marketing
- Fraud prevention
All service providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by:
- Law enforcement requests
- Court orders
- Legal proceedings
- Protection of rights and safety
Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Data portability
- Withdraw consent
- Object to processing
To exercise these rights, contact us at support@neorenda.com
International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards through:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield certification (where applicable)
Children's Privacy
We do not knowingly collect or process information from individuals under 16 years of age. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Changes to This Policy
We reserve the right to update this policy at any time. Updates will be:
- Posted on our website
- Notified via email for significant changes
- Effective immediately upon posting
Contact Information
For privacy-related enquiries:
- Email: support@neorenda.com
Acceptance of Terms
By using our website and services, you consent to this Privacy Policy. If you disagree with any terms, please discontinue use of our services immediately.